{"id":31789,"date":"2026-10-06T22:10:14","date_gmt":"2026-10-06T20:10:14","guid":{"rendered":"https:\/\/www.wedoback.com\/?page_id=31789"},"modified":"2026-10-07T11:02:53","modified_gmt":"2026-10-07T09:02:53","slug":"o-que-fazer-se","status":"publish","type":"page","link":"https:\/\/www.wedoback.com\/pt-br\/guias\/o-que-fazer-se\/","title":{"rendered":"O que fazer se\u2026: as a\u00e7\u00f5es certas em caso de incidente"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"31789\" class=\"elementor elementor-31789 elementor-31530\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8b329b9 e-con-full wdb-g e-flex e-con e-parent\" data-id=\"8b329b9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-2f3ca2e e-con-full wdb-g-hero e-flex e-con e-parent\" data-id=\"2f3ca2e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-0b6d52a e-con-full wdb-g-hero-in wdb-g-hero-split e-flex e-con e-parent\" data-id=\"0b6d52a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-16bff1a e-con-full wdb-g-hero-txt e-flex e-con e-parent\" data-id=\"16bff1a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-35fa7ae elementor-widget elementor-widget-text-editor\" data-id=\"35fa7ae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"wdb-g-crumb\"><a href=\"\/pt-br\/\">In\u00edcio<\/a><span>\u203a<\/span><a href=\"\/pt-br\/guias\/\">Guias<\/a><\/p><p class=\"wdb-g-pill\" style=\"--pill:#e4572e\">6 guias<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ef70e6f elementor-widget elementor-widget-heading\" data-id=\"ef70e6f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">O que fazer se\u2026: as a\u00e7\u00f5es certas em caso de incidente<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-76473c3 elementor-widget elementor-widget-text-editor\" data-id=\"76473c3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"wdb-g-lead\">Servidor fora do ar, ransomware, arquivo desaparecido, caixa de e-mail esvaziada: as etapas na ordem certa, antes de restaurar qualquer coisa.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bc040db elementor-widget elementor-widget-text-editor\" data-id=\"bc040db\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"wdb-g-hero-img\"><img src=\"\/wp-content\/uploads\/2026\/10\/wdb-guides-hero-que-faire-si.webp\" width=\"414\" height=\"482\" alt=\"Servidor em alerta substitu\u00eddo por um servidor de conting\u00eancia\" loading=\"eager\" fetchpriority=\"high\" decoding=\"async\"><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-60bf2cd e-con-full wdb-g-sec e-flex e-con e-parent\" data-id=\"60bf2cd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7969f0f elementor-widget elementor-widget-text-editor\" data-id=\"7969f0f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"wdb-g-cards\" style=\"--pill:#e4572e\"><a href=\"\/pt-br\/guias\/o-que-fazer-se\/meu-servidor-caiu\/\"><b>Meu servidor caiu: o que fazer?<\/b><span>Isole a falha, verifique os dados, encontre o \u00faltimo ponto de restaura\u00e7\u00e3o \u00edntegro, restaure e depois decida se esse servidor deve entrar no PRD.<\/span><\/a><a href=\"\/pt-br\/guias\/o-que-fazer-se\/ransomware-em-andamento\/\"><b>Um ransomware acabou de ser ativado<\/b><span>Desconecte da rede as m\u00e1quinas afetadas, n\u00e3o pague por impulso, n\u00e3o formate nada e procure um backup anterior \u00e0 invas\u00e3o.<\/span><\/a><a href=\"\/pt-br\/guias\/o-que-fazer-se\/arquivo-desaparecido\/\"><b>Um arquivo ou uma pasta desapareceu<\/b><span>Verifique primeiro a lixeira e as vers\u00f5es locais e, depois, restaure o ponto de backup mais recente que ainda contenha o arquivo \u00edntegro.<\/span><\/a><a href=\"\/pt-br\/guias\/o-que-fazer-se\/caixa-de-email-invadida\/\"><b>Uma caixa de e-mail foi esvaziada ou invadida<\/b><span>Revogue primeiro sess\u00f5es e encaminhamentos e depois restaure a caixa em uma data anterior \u00e0 exclus\u00e3o. Restaurar sem conter o vazamento n\u00e3o adianta.<\/span><\/a><a href=\"\/pt-br\/guias\/o-que-fazer-se\/nas-nao-responde\/\"><b>O NAS n\u00e3o responde mais<\/b><span>Diferencie um NAS inacess\u00edvel de um NAS com discos danificados. Restaure a partir da c\u00f3pia externa, e n\u00e3o do RAID do mesmo aparelho.<\/span><\/a><a href=\"\/pt-br\/guias\/o-que-fazer-se\/backup-falhou\/\"><b>O backup desta noite falhou<\/b><span>Uma noite de falha se recupera. V\u00e1rias noites seguidas anulam o RPO prometido. Corrija a causa no mesmo dia e verifique no dia seguinte.<\/span><\/a><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c321766 elementor-widget elementor-widget-text-editor\" data-id=\"c321766\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div style=\"height:48px\"><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b63c083 e-con-full wdb-g-cta e-flex e-con e-parent\" data-id=\"b63c083\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-04b92c0 e-con-full wdb-g-cta-in e-flex e-con e-parent\" data-id=\"04b92c0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e8b15c6 elementor-widget elementor-widget-text-editor\" data-id=\"e8b15c6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>Um incidente em andamento?<\/h2><p>Nossas equipes ajudam voc\u00ea a identificar a c\u00f3pia certa e a restaurar seus dados, de segunda a sexta-feira, das 9h \u00e0s 13h e das 14h \u00e0s 17h30 (hor\u00e1rio de Paris).<\/p><div class=\"wdb-g-btns\"><a class=\"wdb-g-btn wdb-g-btn-primary\" href=\"tel:+33972507828\">Ligar para +33 9 72 50 78 28<\/a><a class=\"wdb-g-btn wdb-g-btn-ghost\" href=\"\/pt-br\/contato\/\">Escrever para a equipe<\/a><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":31785,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_seopress_titles_title":"O que fazer em caso de incidente de TI | WeDoBack","_seopress_titles_desc":"Servidor fora do ar, ransomware, arquivo desaparecido, caixa de e-mail esvaziada: as etapas na ordem certa, antes de restaurar qualquer coisa.","_seopress_robots_index":"","_seopress_robots_follow":"","_seopress_robots_imageindex":"","_seopress_robots_snippet":"","_seopress_robots_primary_cat":"","_seopress_robots_breadcrumbs":"","_seopress_robots_freeze_modified_date":"","_seopress_robots_custom_modified_date":"","_seopress_robots_canonical":"","_seopress_social_fb_title":"","_seopress_social_fb_desc":"","_seopress_social_fb_img":"https:\/\/www.wedoback.com\/wp-content\/uploads\/2026\/10\/wdb-og-que-faire-si.jpg","_seopress_social_fb_img_attachment_id":0,"_seopress_social_fb_img_width":0,"_seopress_social_fb_img_height":0,"_seopress_social_twitter_title":"","_seopress_social_twitter_desc":"","_seopress_social_twitter_img":"https:\/\/www.wedoback.com\/wp-content\/uploads\/2026\/10\/wdb-og-que-faire-si.jpg","_seopress_social_twitter_img_attachment_id":0,"_seopress_social_twitter_img_width":0,"_seopress_social_twitter_img_height":0,"_seopress_redirections_value":"","_seopress_redirections_enabled":"","_seopress_redirections_enabled_regex":"","_seopress_redirections_logged_status":"","_seopress_redirections_param":"","_seopress_redirections_type":0,"_seopress_analysis_target_kw":"","_seopress_news_disabled":"","_seopress_video_disabled":"","_seopress_video":[],"_seopress_pro_schemas_manual":[],"_seopress_pro_rich_snippets_disable_all":"","_seopress_pro_rich_snippets_disable":[],"_seopress_pro_schemas":[],"footnotes":"","_members_access_role":[],"_members_access_error":""},"class_list":["post-31789","page","type-page","status-publish","hentry"],"blocksy_meta":{"styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":8}},"_links":{"self":[{"href":"https:\/\/www.wedoback.com\/pt-br\/wp-json\/wp\/v2\/pages\/31789","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.wedoback.com\/pt-br\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.wedoback.com\/pt-br\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.wedoback.com\/pt-br\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.wedoback.com\/pt-br\/wp-json\/wp\/v2\/comments?post=31789"}],"version-history":[{"count":1,"href":"https:\/\/www.wedoback.com\/pt-br\/wp-json\/wp\/v2\/pages\/31789\/revisions"}],"predecessor-version":[{"id":32331,"href":"https:\/\/www.wedoback.com\/pt-br\/wp-json\/wp\/v2\/pages\/31789\/revisions\/32331"}],"up":[{"embeddable":true,"href":"https:\/\/www.wedoback.com\/pt-br\/wp-json\/wp\/v2\/pages\/31785"}],"wp:attachment":[{"href":"https:\/\/www.wedoback.com\/pt-br\/wp-json\/wp\/v2\/media?parent=31789"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}