{"id":31784,"date":"2026-10-06T22:10:14","date_gmt":"2026-10-06T20:10:14","guid":{"rendered":"https:\/\/www.wedoback.com\/?page_id=31784"},"modified":"2026-10-07T18:21:23","modified_gmt":"2026-10-07T16:21:23","slug":"que-hacer-si","status":"publish","type":"page","link":"https:\/\/www.wedoback.com\/es\/guias\/que-hacer-si\/","title":{"rendered":"Qu\u00e9 hacer si\u2026: c\u00f3mo actuar ante un incidente"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"31784\" class=\"elementor elementor-31784 elementor-31530\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c8d20b4 e-con-full wdb-g e-flex e-con e-parent\" data-id=\"c8d20b4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-112f03b e-con-full wdb-g-hero e-flex e-con e-parent\" data-id=\"112f03b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-4329abb e-con-full wdb-g-hero-in wdb-g-hero-split e-flex e-con e-parent\" data-id=\"4329abb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-bf1aa87 e-con-full wdb-g-hero-txt e-flex e-con e-parent\" data-id=\"bf1aa87\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e2c1d36 elementor-widget elementor-widget-text-editor\" data-id=\"e2c1d36\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"wdb-g-crumb\"><a href=\"\/es\/\">Inicio<\/a><span>\u203a<\/span><a href=\"\/es\/guias\/\">Gu\u00edas<\/a><\/p><p class=\"wdb-g-pill\" style=\"--pill:#e4572e\">6 gu\u00edas<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6158a95 elementor-widget elementor-widget-heading\" data-id=\"6158a95\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Qu\u00e9 hacer si\u2026: c\u00f3mo actuar ante un incidente<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-60c8d56 elementor-widget elementor-widget-text-editor\" data-id=\"60c8d56\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"wdb-g-lead\">Servidor ca\u00eddo, ransomware, archivo desaparecido, buz\u00f3n de correo vaciado: los pasos en el orden correcto, antes de restaurar nada.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-68c27bd elementor-widget elementor-widget-text-editor\" data-id=\"68c27bd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"wdb-g-hero-img\"><img src=\"\/wp-content\/uploads\/2026\/10\/wdb-guides-hero-que-faire-si.webp\" width=\"414\" height=\"482\" alt=\"Servidor en alerta relevado por un servidor de respaldo\" loading=\"eager\" fetchpriority=\"high\" decoding=\"async\"><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-60a3dc2 e-con-full wdb-g-sec e-flex e-con e-parent\" data-id=\"60a3dc2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7a71d5c elementor-widget elementor-widget-text-editor\" data-id=\"7a71d5c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"wdb-g-cards\" style=\"--pill:#e4572e\"><a href=\"\/es\/guias\/que-hacer-si\/mi-servidor-se-ha-caido\/\"><b>Mi servidor se ha ca\u00eddo: \u00bfqu\u00e9 hacer?<\/b><span>A\u00edsle la aver\u00eda, verifique los datos, localice el \u00faltimo punto de restauraci\u00f3n sano, restaure y decida si ese servidor debe pasar al PRD.<\/span><\/a><a href=\"\/es\/guias\/que-hacer-si\/se-acaba-de-activar-un-ransomware\/\"><b>Se acaba de activar un ransomware<\/b><span>Desconecte de la red las m\u00e1quinas afectadas, no pague en el acto, no formatee y busque una copia de seguridad anterior a la intrusi\u00f3n.<\/span><\/a><a href=\"\/es\/guias\/que-hacer-si\/ha-desaparecido-un-archivo\/\"><b>Ha desaparecido un archivo o una carpeta<\/b><span>Busque primero en la papelera y en las versiones locales; despu\u00e9s, restaure el punto de copia m\u00e1s reciente que todav\u00eda contenga el archivo sano.<\/span><\/a><a href=\"\/es\/guias\/que-hacer-si\/buzon-de-correo-vaciado-o-pirateado\/\"><b>Un buz\u00f3n de correo se ha vaciado o ha sido pirateado<\/b><span>Revoque primero las sesiones y los reenv\u00edos y, despu\u00e9s, restaure el buz\u00f3n a una fecha anterior al vaciado. Restaurar sin cortar la fuga no sirve de nada.<\/span><\/a><a href=\"\/es\/guias\/que-hacer-si\/el-nas-no-responde\/\"><b>El NAS no responde<\/b><span>Distinga un NAS inaccesible de un NAS cuyos discos han muerto. Restaure desde la copia externa, no desde el RAID del mismo equipo.<\/span><\/a><a href=\"\/es\/guias\/que-hacer-si\/la-copia-de-seguridad-ha-fallado\/\"><b>La copia de seguridad de esta noche ha fallado<\/b><span>Una noche fallida se recupera. Varias noches fallidas anulan el RPO previsto. Corrija la causa ese mismo d\u00eda y compru\u00e9belo al d\u00eda siguiente.<\/span><\/a><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8cdde9f elementor-widget elementor-widget-text-editor\" data-id=\"8cdde9f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div style=\"height:48px\"><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cd0587d e-con-full wdb-g-cta e-flex e-con e-parent\" data-id=\"cd0587d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-50f5b29 e-con-full wdb-g-cta-in e-flex e-con e-parent\" data-id=\"50f5b29\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0387400 elementor-widget elementor-widget-text-editor\" data-id=\"0387400\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>\u00bfTiene un incidente en curso?<\/h2><p>Nuestros equipos le ayudan a identificar la copia correcta y a restaurarla, de lunes a viernes de 9:00 a 13:00 y de 14:00 a 17:30 (hora de Par\u00eds).<\/p><div class=\"wdb-g-btns\"><a class=\"wdb-g-btn wdb-g-btn-primary\" href=\"tel:+33972507828\">Llamar al +33 9 72 50 78 28<\/a><a class=\"wdb-g-btn wdb-g-btn-ghost\" href=\"\/es\/contacto\/\">Escribir al equipo<\/a><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":31780,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_seopress_titles_title":"Qu\u00e9 hacer si\u2026: c\u00f3mo actuar ante un incidente | WeDoBack","_seopress_titles_desc":"Servidor ca\u00eddo, ransomware, archivo desaparecido, buz\u00f3n de correo vaciado: los pasos en el orden correcto, antes de restaurar nada.","_seopress_robots_index":"","_seopress_robots_follow":"","_seopress_robots_imageindex":"","_seopress_robots_snippet":"","_seopress_robots_primary_cat":"","_seopress_robots_breadcrumbs":"","_seopress_robots_freeze_modified_date":"","_seopress_robots_custom_modified_date":"","_seopress_robots_canonical":"","_seopress_social_fb_title":"","_seopress_social_fb_desc":"","_seopress_social_fb_img":"https:\/\/www.wedoback.com\/wp-content\/uploads\/2026\/10\/wdb-og-que-faire-si.jpg","_seopress_social_fb_img_attachment_id":0,"_seopress_social_fb_img_width":0,"_seopress_social_fb_img_height":0,"_seopress_social_twitter_title":"","_seopress_social_twitter_desc":"","_seopress_social_twitter_img":"https:\/\/www.wedoback.com\/wp-content\/uploads\/2026\/10\/wdb-og-que-faire-si.jpg","_seopress_social_twitter_img_attachment_id":0,"_seopress_social_twitter_img_width":0,"_seopress_social_twitter_img_height":0,"_seopress_redirections_value":"","_seopress_redirections_enabled":"","_seopress_redirections_enabled_regex":"","_seopress_redirections_logged_status":"","_seopress_redirections_param":"","_seopress_redirections_type":0,"_seopress_analysis_target_kw":"","_seopress_news_disabled":"","_seopress_video_disabled":"","_seopress_video":[],"_seopress_pro_schemas_manual":[],"_seopress_pro_rich_snippets_disable_all":"","_seopress_pro_rich_snippets_disable":[],"_seopress_pro_schemas":[],"footnotes":"","_members_access_role":[],"_members_access_error":""},"class_list":["post-31784","page","type-page","status-publish","hentry"],"blocksy_meta":{"styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":8}},"_links":{"self":[{"href":"https:\/\/www.wedoback.com\/es\/wp-json\/wp\/v2\/pages\/31784","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.wedoback.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.wedoback.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.wedoback.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.wedoback.com\/es\/wp-json\/wp\/v2\/comments?post=31784"}],"version-history":[{"count":1,"href":"https:\/\/www.wedoback.com\/es\/wp-json\/wp\/v2\/pages\/31784\/revisions"}],"predecessor-version":[{"id":32783,"href":"https:\/\/www.wedoback.com\/es\/wp-json\/wp\/v2\/pages\/31784\/revisions\/32783"}],"up":[{"embeddable":true,"href":"https:\/\/www.wedoback.com\/es\/wp-json\/wp\/v2\/pages\/31780"}],"wp:attachment":[{"href":"https:\/\/www.wedoback.com\/es\/wp-json\/wp\/v2\/media?parent=31784"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}